My Guide To Avoiding On-Hold Telephone Hell

Have you ever wondered how much time we spend waiting for our telephone calls to be dealt with?  As a nation, we Brits are no…

Advertising Won’t Help Your Hotel If Your Service is Fawlty

It baffles me sometimes that hotel chains will spend vast amounts on TV advertising campaigns without management ensuring that the hotels they hope will benefit…

Customer Service: Are We Really Being Served?

I have previously worked in my youth as a sales assistant for F. W. Woolworths, House of Fraser and Habitat and so, as Christmas shopping…

Paying For Carrier Bags – I’ve Bag Lady Blues

Here in Wales, we have to pay for carrier bags – one of the visible signs of the Welsh Assembly’s vast and all-encompassing powers. Quite why…

Customer Service: A Little Bit of Coffee Shop Love Will Keep …

Monday morning. A small oasis of calm once the kids are in school. Hubby and I sneak off to our local deli for a coffee…