My Guide To Avoiding On-Hold Telephone Hell
Have you ever wondered how much time we spend waiting for our telephone calls to be dealt with? As a nation, we Brits are no…
Advertising Won’t Help Your Hotel If …
It baffles me sometimes that hotel chains will spend vast amounts on TV advertising campaigns without management ensuring that the hotels they hope will benefit…
Customer Service: Are We Really Being Served?
I have previously worked in my youth as a sales assistant for F. W. Woolworths, House of Fraser and Habitat and so, as Christmas shopping…
Paying For Carrier Bags – I’ve Bag …
Here in Wales we have to pay for carrier bags – one of the visible signs of the Welsh Assembly’s vast and all-encompassing powers. Quite why…
Customer Service: A Little Bit of Coffee …
Monday morning. A small oasis of calm once the kids are in school. Hubby and I sneak off to our local deli for a coffee…
